Partnership Plan FAQ's

To register, all you need is your farm’s VAT number and your contact details. It should take 2-3 business days to get you set up on the system. A letter will be sent to your business address to verify the correct details.

Once you are registered, tell us your cropping and which Syngenta products you’ve used that harvest year via our online portal.

Once approved, you will receive points that can be redeemed in our rewards catalogue.

In the Partnership Plan portal, click on ‘reward status’ to view.

Points are valid for 3 years from submission and will expire 15th June after that period, so you can save up over time for greater rewards!

Amazon, Adidas, Airline Gift UK, Argos, Currys PC World, Decathlon, Dining Out e-voucher, Halfords, John Lewis & Partners, National Book Tokens, National Trust, Nike, Outdoor & Country, Prezzee e-voucher (ability to exchange for range of high street brands), Screwfix, Sports Direct, Tesco, Ticketmaster, Virgin Experience, Waterstones.

Not currently, but based on your feedback we are looking at integrations to improve the system.

We are always looking to keep our catalogue fresh and relevant and love working with other agricultural brands to meet your needs. If you have suggestions, you can email us at Partnership.plan@syngenta.com.

We aim to deliver within 3-5 days, excluding Sundays and Bank holidays. However, some goods may take 28 days or longer due to global supply chain issues. You will be notified when your goods are on their way to you.

E-vouchers are supplied by an external company. Amazon vouchers are delivered by Totally Gifts. All other vouchers are delivered by Prezzee. Vouchers should be delivered within 3 working days of ordering. Please check your spam or junk folders.

Yes, if you have provided us with your mobile number you will receive updates from our courier via text.

Unfortunately, we only have standard delivery available. We aim to deliver within 3-5 days of dispatch and you will be notified when your goods are on their way to you.

Please contact our reward customer services team within one working day of your order being delivered to report goods damaged in transit. Call 01622 391999 or email partnership.plan@prizeshark.com.

Please contact our reward customer services team on 01622 391999 or email partnership.plan@prizeshark.com. Please have your reward order number to hand.

No, orders will only be delivered to the VAT-registered business address. This is to ensure against fraudulent reward claims.

No, orders can only be delivered to UK or British Crown dependency business addresses.

If you need to amend or cancel your order, please contact our rewards customer service team as soon as possible on 01622 391999 or partnership.plan@prizeshark.com. If your order has not been dispatched, we will cancel it and arrange a credit of your points. It is not possible to amend or cancel your order once it has been dispatched.

Please notify our rewards customer service team on 01622 391999 or email partnership.plan@prizeshark.com who will be happy to help.

To make a warranty claim or return an Apple product, contact Apple’s customer services team in the first instance. Apple will assist directly from the day you receive your order. Please follow the guidelines set out on their website here. Alternatively, please contact our reward customer service team on 01622 391999 or email partnership.plan@prizeshark.com who will be happy to help.

Please contact our reward customer services team on 01622 391999 or email partnership.plan@prizeshark.com. Please have your reward order number to hand.