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Partnership Plan Card FAQs

Who are ‘Wirecard’?

Wirecard are the company who issue and manage the prepaid VISA debit cards to you on Syngenta’s behalf.

How do I get a replacement card?

If you have lost your card, please contact the Partnership Plan Team. A replacement card takes 7 – 10 days to arrive and you will be able to access your new PIN via the Wirecard website - https://payout.wirecard.com/syngenta-partnership-plan.

My card hasn’t arrived yet

The sooner you submit your Partnership Plan, the sooner you will receive your card. If a replacement card hasn’t arrived after two weeks please get in touch with the Partnership Plan Team.

Why are you no longer offering reimbursement of company invoices?

Our members provided feedback that this process was slow and tedious. We listened and wanted to provide our members an easier, quicker and more flexible method - the Partnership Plan Card.

What if I want to purchase something that costs more than the balance on my card?

To make a purchase greater than the balance on your card, simply present your card to the cashier at the till and tell them your available balance, along with a second payment method such as cash or a different card, to cover the cost difference. Please ask the cashier in advance if they are able to perform these types of “split transactions.” For online purchases, please ensure the balance on your card is sufficient to cover your purchase as split transactions are not usually supported online.

How do I check my card balance?

To access your prepaid card account and e-statement, please login to www.payout.wirecard.com/syngenta-partnership-plan for standard cards or www.payout.wirecard.com/syngenta-premier-rewards for Premier Rewards cards where you can register your card for greater security.

Can I spend my Partnership Plan points any other way than the card?

Redemption of points are only available via the prepaid card. Points will be converted to GBP and put on your card to make it simple for you.

Can I use the card abroad?

You may use your card internationally where Visa is accepted. A 3% fee will be applied to all transactions processed in a currency other than GBP. This fee is included in the total amount of your settled transaction.

Will I get a monthly account statement in the mail?

You can manage your account’s transaction history and balance 24/7 online by logging in to www.payout.wirecard.com/syngenta-premier-rewards or www.payout.wirecard.com/syngenta-partnership-plan . We will send you a statement in the post a few days before a new card arrives or any new points are issued. You may also request your balance by phoning the Wirecard Customer Care on the number on the back of the card.

Can I spend my prepaid funds on products or services for non-business use?

Partnership Plan was set up to support investment in your farming business, however, you are free to allocate the funds at your own discretion. It is the sole responsibility of the recipient to ensure the correct accounting treatment of those funds.

Can I give my card to someone else to spend the money for me?

It may vary by retailer, but like a debit card, if you share your PIN number it is at your own risk.

What if I no longer wish to be on Partnership Plan?

Please email the Partnership Plan Team at [email protected]. We will cancel your card and any remaining balance will revert to Syngenta.

Can I claim the VAT if the products or services purchased with the card are business-related?

Syngenta is not in a position to provide tax advice and would advise you to speak to your accountant regarding eligibility regarding VAT.

If I don’t have any points, will I get a card?

No. Cards will only be issued when a Partnership Plan account has a valid points balance.

Who is the account holder for the card?

The funds belong to whoever purchased the Syngenta products, therefore, the Partnership Plan Terms and Conditions stipulate that you must have the explicit permissions of the owner if you are not the owner.

What if the company where I want to purchase an item does not accept VISA?

Your card can only be used where VISA is accepted, in store or online.

Can I use the card for online purchases?

Yes. Please ensure the balance on your card is sufficient to cover your purchase as split transactions are not usually supported online. Additional restrictions may apply.