Partnership Plan Card FAQs

If you have lost your card, please contact the Partnership Plan Team. A replacement card takes 7 – 10 days to arrive and you will be able to access your new PIN via the Wirecard website - https://payout.wirecard.com/syngenta-partnership-plan.

The sooner you submit your Partnership Plan, the sooner you will receive your card. If a replacement card hasn’t arrived after two weeks please get in touch with the Partnership Plan Team.

Our members provided feedback that this process was slow and tedious. We listened and wanted to provide our members an easier, quicker and more flexible method - the Partnership Plan Card.

To make a purchase greater than the balance on your card, simply present your card to the cashier at the till and tell them your available balance, along with a second payment method such as cash or a different card, to cover the cost difference. Please ask the cashier in advance if they are able to perform these types of “split transactions.” For online purchases, please ensure the balance on your card is sufficient to cover your purchase as split transactions are not usually supported online.

To access your prepaid card account and e-statement, please login to www.payout.wirecard.com/syngenta-partnership-plan for standard cards or www.payout.wirecard.com/syngenta-premier-rewards for Premier Rewards cards where you can register your card for greater security.

Redemption of points are only available via the prepaid card. Points will be converted to GBP and put on your card to make it simple for you.

You may use your card internationally where Visa is accepted. A 3% fee will be applied to all transactions processed in a currency other than GBP. This fee is included in the total amount of your settled transaction.

You can manage your account’s transaction history and balance 24/7 online by logging in to www.payout.wirecard.com/syngenta-premier-rewards or www.payout.wirecard.com/syngenta-partnership-plan . We will send you a statement in the post a few days before a new card arrives or any new points are issued. You may also request your balance by phoning the Wirecard Customer Care on the number on the back of the card.

Partnership Plan was set up to support investment in your farming business, however, you are free to allocate the funds at your own discretion. It is the sole responsibility of the recipient to ensure the correct accounting treatment of those funds.

No, this card can only be used by the person named on the card on behalf of your business.   Do not share security information about this card with anyone else and refer to the Terms and Conditions issued by Wirecard Ltd.

Please email the Partnership Plan Team at partnership.plan@syngenta.com. We will cancel your card and any remaining balance will revert to Syngenta.

Syngenta is not in a position to provide tax advice and would advise you to speak to your accountant regarding eligibility regarding VAT.

No. Cards will only be issued when a Partnership Plan account has a valid points balance.

The funds belong to whoever purchased the Syngenta products, therefore, the Partnership Plan Terms and Conditions stipulate that you must have the explicit permissions of the owner if you are not the owner.

Your card can only be used where VISA is accepted, in store or online.

Yes. Please ensure the balance on your card is sufficient to cover your purchase as split transactions are not usually supported online. Additional restrictions may apply.